ENSPANISH

faq

GENERAL - Is that really Morgan Freeman in your commercial talking?
Nah, but we absolutely love that gentleman! ;-)
ACCOUNT - I forgot my password, how do I retrieve it?
No worries! To retrieve your password, please go to the homepage, click on the "Forgot your password?" text, type in your email address then click on the "SUBMIT" button and your password should arrive instantly to your inbox.

Does it seem like it has been taking too long and you still have not received your password? Please check your SPAM/JUNK folder or try again.
ACCOUNT - I need to update my payout method, how do I do that?
Simply log in to your account and click on PROFILE and there you can change the payout method and your payout email on file with the payout merchant. Don't forget to click on the UPDATE PROFILE button! ;-)
ACCOUNT - How much does it cost to have an account with Low-Tels.com?
Having an account is 100% FREE for all users.
ACCOUNT - How long does it take to register an account on Low-Tels.com?
It takes approximately 30 seconds to register an account on Low-Tels.com.
HOTEL CASH-BACK - I would like to book with my hotels directly. What can you do for me?
At Low-Tels.com we want our visitors to be happy and to find what they want, which is why we have developed our CASH-BACK PROGRAM! YES, you can now book directly with your hotel and input our special sales code (or download our browser extension that automates the entire process for you) that earns you a very generous cash-back. Once you make a reservation with our special sales code, register your reservation with us (or download our browser extension and then no manual input needed), and - after your stay - we will receive a commission check from the hotel (if your rate was eligible). When that happens, we will automatically send you UP TO 6% CASH BACK (before any applicable taxes and fees). Please see the full details on our Terms and Conditions page.
HOTEL CASH-BACK - Once I make the booking on the hotel's website with your code, what else do I need to do?
It depends:
SCENARIO A: Once you made the booking directly on the hotels' website, come back to Low-Tels.com, login, and input your booking details under the "BOOK DIRECT" tab. Make sure to have your payment email address on file with us where we can send you your share of our commission when it arrives.
SCENARIO B: Simply download our internet browser extension here: CHROME STORE and allow the toolbar to automate the entire process for you. NO MANUAL INPUT NEEDED!
HOTEL CASH-BACK - How soon will I get the commission money and where do you send it?
You can expect to receive UP TO 6% of your pre-tax spending on your room rate within approximately 90 days after your check-out date (many times much sooner, it highly depends on the hotel and its payment distribution system that is beyond our control). Once we receive the commission from the hotel, we will forward your commission to the payout method you have on file with us.
HOTEL CASH-BACK - How does your hotel cash-back program compares with the biggest cash-back programs out there?
Simple: You get MORE MONEY BACK with the Low-Tels.com cash-back program than with most others. We provide you with UP TO 6% cash-back (before taxes and fees) on all eligible hotel reservations.

At the time of this writing (2020/04) the biggest cash-back program has NO cash-back on Marriott International/BonVoy's 30 brands (Ritz-Carlton, Westin, Sheraton, Marriott, W, Autograph Collection...etc.), while we offer 4% on eligible room rates.
On Hilton brands (Waldorf, Hilton, LXR, Conrad, Curio...etc, the cash-back that is offered by the cashback giant is 1%-2% depending on your status with the chain, while we offer a flat rate of 4% before any applicable taxes and fees on eligible rates.
We also provide cash-back on OVER 15,000 INDEPENDENT HOTELS WORLDWIDE while other companies give you ZERO back! The list goes on...

You can use our BOOK DIRECT page ORif you use Google Chrome, we HIGHLY advise you to download our extension called: "Low-Tels.com: THE BEST HOTEL CASH-BACK TOOL!"... download our internet browser extension for FREE here: CHROME STORE!
HOTEL CASH-BACK - I paid for my hotel room and you advertise that I would get 6% of my spending back. Why is it showing a lower amount paid out to me?
We offer UP TO 6% cash-back on certain hotels. Most of these high cash-back hotels are typically independent hotels and only if your booked rate is eligible for a commission. Most hotels - such as chains - are provided a flat 4% cash-back. Keep in mind when looking at these numbers that we are only paid a commission by the hotel BEFORE any fees and taxes you paid on your room rate. Also, when you book packages on your hotel's website, they typically pay us a lower commission as opposed to room bookings. For full details on eligible rates, please visit our Terms and Conditions page.
HOTEL CASH-BACK - I book a hotel directly while using your code/extension but I cancelled it. Why is it still showing up in my account?
When you make a booking directly with a hotel and use our browser extension the reservation details are then forwarded to our system automatically. If you manually enter the sales code and then manually record it in our system, then it also shows up. However, we do NOT monitor activity. You may cancel it, modify it and any further actions are not followed-up. Once we get a commission check from the hotel, we simply cross-reference the confirmation numbers and process the payout to the applicable referrer.
HOTEL CASH-BACK - I booked directly with a hotel while using your automated browser extension but I don't see my reservation in the COMMISSIONS section. Why?
This typically does not happen and should not happen. Please forward your reservation confirmation email to info@Low-Tels.com along with a brief description of the issue; we will look into it and if there is a service issue, we will rectify it as soon as possible.
HOTEL CASH-BACK - I have downloaded your browser extension and logged in but when I booked with a hotel directly nothing happened. Is it working properly?
Most likely, yes. The way we designed our browser extension is to cause you no hassle and to have it ran in the background without forcing you to interact and click on things. We encourage you to verify that it is functioning properly by visiting our website, logging in to your account and click on COMMISSIONS. You will see all reservations recorded by the automated toolbar. If anything is missing from there, please contact us immediately.
HOTEL CASH-BACK - We are a NON-PROFIT organization. How can you help us?
WE HAVE GREAT NEWS FOR YOU! Low-Tels.com has created an amazing alternative way to raise funds for your non-profit organization. What's better is that it REQUIRES NO SPENDING by your nonprofit! YES, we have custom-tailored our fundraising program to fit ALL nonprofits, regardless of the size, revenue or member-base and again, we don't ask you to spend ANY money.

Our program is 100% FREE, no obligations, no commitments, and implementation takes only a few minutes on your end. Request an appointment with one of our representatives by sending us a message HERE!
HOTEL CASH-BACK - We are a FOR-PROFIT organization. What can you offer for us?
WE HAVE GREAT NEWS FOR YOU! Similarly to the programs we have developed for nonprofits, Low-Tels.com has created a highly rewarding program for your business. We have plans for business of all sizes that offer you a FREE SOLUTION and a solution that also LOWERS YOUR HOTEL COSTS! YES, we have custom-tailored our corporate program to fit companies from the smallest one-(wo)man show to the big corporations.

Our program is 100% FREE, no obligations, no commitments, and the implementation takes only a few minutes on your end. Request an appointment with one of our representatives by sending us a message HERE!
HOTELS - What payment options are available if I make a booking?
The merchant on record currently accepts VISA, MasterCard, Discover, and American Express. Low-Tels.com merely acts as an affiliate and does NOT process payments or refunds, everything is handled by our third-party service provider. Even if your voucher shows our company name due to being a white-label affiliate, the merchant on record is "GETAROOM".
HOTELS - When will I be charged for the reservation I make?

Your charge will commence instantly once you submit your payment and your charge will appear as "cci*HOTEL@GETAROOM" which is a company based in the USA that we are affiliated with. Any reservation or payment-related questions or concerns should be addressed directly with them. Low-Tels.com does not store any payment or reservation information in its system.

HOTELS - I know that there is no refund on non-refundable reservations but what happens if the stay has to be canceled due to extreme circumstances, such as a flight cancellation or an accident?
Unfortunately, these things do happen to some of us. Our recommendation is to use a credit card for the booking that covers these extreme situations, so you are protected in this unlikely event. In case of natural disasters or pandemics, our third-party affiliate customer service representatives will do their absolute best to try to accommodate you and to find a mutually acceptable solution. Another option for you is to purchase travel insurance from a third-party insurance company. Although we are not insurers, we have made it easy for you to obtain more information about travel insurance by clicking on Travel Insurance at the bottom of the page. Here you will not only find useful information but a link to what we believe is one of the best Travel Insurance providers and a company with whom we are proud to be affiliated. Should you choose to use the company listed on our page, please understand that their insurance policy, and not our Terms and Conditions, govern your travel insurance protection.
HOTELS - What are the pet policies of my hotel?
Every hotel's pet policy varies greatly. Please make sure to book your hotel only if you are aware of its pet policy. For more information, please feel free to visit your hotel's website or call them.
HOTELS - How do I get a receipt for my booking?
Once you make a reservation, you will have a chance to print your confirmation or save it on your computer. Furthermore, you will also receive an email confirmation to your inbox which will serve as your receipt.
HOTELS - Can I cancel my reservation?
The cancellation policy depends on your booking. Please check the booking details on your reservation confirmation and your cancellation policy will be listed there.
HOTELS - What if I find a lower rate on another website once I have made a booking with you? Can you match it?
Unfortunately, such service is not offered at this time BUT if your reservation is fully refundable, then you can cancel it, get the refund and book the hotel elsewhere. To double-check your reservation's cancellation policy, please check your reservation confirmation.
HOTELS - What is needed for check-in at the hotel?
Most hotels only require a valid driver's license, government-issued ID or a passport. Certain hotels have age restrictions, so please check that to ensure that you will not have a problem during check-in. Should you have any concerns regarding the hotel's minimum age check-in policy, please do not hesitate to contact them. Most hotels also require a deposit which also varies from one hotel to another. Some do not need a deposit; others only accept credit cards while certain hotels accept cash as a deposit as well. It is advisable to check with the hotel beforehand.Last but certainly not least, we advise you to bring your reservation confirmation with you, because it may be requested by the front desk upon check-in.
HOTELS - HOW CAN YOUR RATES BE LOWER (sometimes substantially) THAN ANY OF THE MAJOR LISTING SITES?
The rates come from a range of wholesale suppliers, bed banks, DMCs and hotel consolidators. Our affiliation with the hotel service provider gives us the leverage to provide you with by far one of the lowest rates at most destinations. You are also required to login to access these deals and by not displaying rates publicly (wihout login), it gives us the competitive edge. We hope that you will enjoy the savings our site brings to you!
HOTELS - Will I be able to earn points with my hotel program that I am a member of?
Every hotel's loyalty program differs greatly and some of them change without any prior notice. It is advisable to ask your hotel's loyalty program to see if you can earn points on your stay if you book your reservation outside of the hotel's website.
HOTELS - What are my check-in and check-out times at my hotel?
Every hotel's check-in and check-out times vary greatly. Please make sure to book your hotel only if you have checked and agreed to the hotel's check-in and check-out times. For more information, please feel free to visit your hotel's website or call them.
HOTELS - Where can I see my confirmed reservations?
To retrieve your confirmed reservations, please check your email inbox where the reservation confirmation was sent by the company we are affiliated with. Alternatively, you are welcome to call our service provider +1-800-293-2602 OR +1-800-327-1200 OR +1-214-960-2646 and they will do their best to assist you.
HOTELS - Can I make a booking over the phone?
Yes, absolutely! You are welcome to call our service provider at +1-800-293-2602 and they are available 24 days a week, 365 days a year and they will do their best to assist you.
HOTELS - Can I have more guests check-in than the number of guests I specified when I made the booking?
The rate you paid for is determined by the number of people on your reservation. If more people check-in than it was originally included in the booking, then the hotel might charge you additional fees. To inquire regarding this potential surcharge, please contact the hotel directly.
HOTELS - I accidentally canceled my reservation. What can I do now?
Once a reservation is canceled, nobody can reinstate it and your refund (if eligible) is processed automatically by the merchant on record, which is "GETAROOM" and NOT Low-Tels.com. If your reservation was non-refundable, then you are not entitled to a refund.
HOTELS - Can I book directly with the hotel and receive the same rate?
We are able to provide you a low rate because our service provider has access to discounted rates on a wholesale level due to their buying power, connections, the way this booking platform is streamlined, and the fact that these rates are NOT available to the general public. In addition, in some circumstances, the service provider may have packaged amenities (such as a complimentary breakfast) that would not be available to you otherwise. So trying to book directly with the hotel in an attempt to get the same low price directly from them; even if it was available could cause you to lose certain amenities. As the old saying goes: "You have to compare apples to apples and oranges to oranges".
HOTELS - What is the Cancellation Policy?
Essentially, it is the length of time if any, that is stated on the booking page/reservation confirmation. The Cancellation Policy will either tell you
(a) that your reservation is non-refundable or
(b) the number of days you have, before check-in date and time (using the hotel's date and time) to cancel your reservation and receive a refund.

Please keep in mind that Low-Tels.com simply connects you with a hotel booking provider and does not collect any reservation information from its users made on this website.
HOTELS - When am I entitled to a refund?

You are entitled to a refund as long as your Cancellation Policy was not listed as non-refundable AND you canceled before the expiration of the Cancellation Policy for a refundable reservation AND you complied with all of the other Terms and Conditions.

HOTELS - What happens if I stay fewer nights at the hotel and want a refund?
Please understand that the rate you obtained was based, among other things, upon the length of your stay. It is quite possible that if you had initially requested a shorter stay, the rate per night we would have been able to offer you could have been considerably higher, however, you are welcome to discuss the potential of a refund with the hotel and then contact the reservation service provider for a possible waiver and refund.
HOTELS - Can I cancel the reservation directly with the hotel that I booked here?
Nothing prohibits you from doing so, but please be aware that you will not receive ANY refund from the hotel. The hotel has an agreement with the service provider and the service provider has an agreement with you when you book a room. If your Cancellation Policy with the service provider has expired or was non-refundable, they will be unable to provide you a refund. You must notify the reservation service provider in accordance with its Cancellation Policy to be eligible for a refund; canceling with the hotel without notifying the reservation service provider as required by their Cancellation Policy will preclude you receiving a refund from them. Also, the hotel will be unable to provide you with a refund (please see the question directly below).
HOTELS - Can I receive a refund directly from the hotel?
No. The servicer of your reservation has paid the hotel on your behalf, and they are the only entity legally entitled to a refund from the hotel for any reason. The hotel will NOT provide a refund directly to you.
HOTELS - What if I am not satisfied with my stay?
If you were dissatisfied with the hotel staff, your room(s), or the hotel otherwise didn't meet your standards; it is your responsibility to bring those concerns to the attention of hotel management and your recourse is solely limited to whatever the hotel may or may not offer you, to make amends. Low-Tels.com does NOT make any hotel recommendations and you are responsible for conducting your due diligence before picking a hotel for your stay.

HOTELS - If I am not satisfied with my stay, or the refund policy, may I dispute the charge on my credit card/debit card or any other form of payment?
While nobody can prohibit a Member from filing a dispute, each Member has, as a condition of booking on the hotel booking service provider's Site agreed to their Terms and Conditions and all Other Policies, including those related to cancellation and refunds.
HOTELS - What is NOT included in the price, what else can I be charged for later?
Of the reservation provider's payment page you have the chance to fully review what other fees you can be charged for later. We highly advise you to fully read every single detail of your booking prior to paying for it to avoid any surprises later on.
HOTELS - How do I cancel my reservation?
You can cancel your reservation in 2 ways. One way is through the email confirmation you received when you made the booking, just click on "View Reservation" and then "Cancel Reservation" OR simply call our service provider +1-800-293-2602 OR +1-800-327-1200 OR +1-214-960-2646 and they will do their best to assist you.
HOTELS - Do you sell gift cards?
No, at this time we do NOT offer such service, especially because there is nothing that you pay Low-Tels.com for. Any hotel, flight, activity, and event reservations you book is processed and serviced by a third-party company (Low-Tels.com simply connects you with suppliers).
HOTELS - What is my hotel's policy about children?
Most of the hotels worldwide allow children as long as they are accompanied by an adult. To ensure that the hotel of your choice allows children, simply select the number of children in the drop-down and you should only see results from hotels that allow children at their property. Many hotels will allow children to stay for FREE or at a reduced rate when they share a room with parents or guardians and use existing bedding. The age at which this applies varies from hotel to hotel. If your child will be the third person in a room designated for two, extra-person charges may apply but you will see that reflected in your rate on the service provider's website.
HOTELS - Is it possible to change a name on a reservation and do I have to pay to change it?
It depends on the reservation you paid for. Some reservations require you to cancel and then rebook it, some allow changes for a surcharge, and others can be changed without a fee. To request a name change on your reservation, please contact the service provider on any of the following numbers: +1-800-293-2602 OR +1-800-327-1200 OR +1-214-960-2646 and they will do their best to assist you.
HOTELS - Can you put my refund onto a credit card other than the one I used to pay for the hotel?
Since Low-Tels.com is merely an affiliate and do NOT collect payments, service any reservations or assist with them; we advise you to kindly contact the service provider at +1-800-293-2602 OR +1-800-327-1200 OR +1-214-960-2646 and they will do their best to assist you.
HOTELS - My credit card information was compromised elsewhere and the number on my credit card has changed. I want to cancel my reservation and get the refund but how will you process the refund if my credit card number is blocked?
Most credit card issuers although they change your credit card number to prevent additional fraud, your account number with the credit card issuer does NOT change. When sending a refund to your already blocked credit card, most issuers will automatically adjust that amount to your new credit card number since it belongs to the same account number; therefore getting a refund to your new credit card number should be automated and no problem. You are always welcome to contact the credit card issuer first to ensure that you get your refund promptly as credit card issuer systems vary.

Again, since you do NOT pay Low-Tels.com in any way, we do NOT collect payments, service reservations, or assist with them. We are merely affiliates. To request information regarding your payment, kindly contact the service provider at +1-800-293-2602 OR +1-800-327-1200 OR +1-214-960-2646 and they will do their best to assist you.
HOTELS - Do you offer travel insurance?

Low-Tels.com do NOT offer travel insurance, however, you can purchase travel insurance from a third-party insurance company. Although we are not insurers, we have made it easy for you to obtain more information about travel insurance by clicking on Travel Insurance on our Home Page. Here you will not only find useful information but a link to what we believe is one of the best Travel Insurance providers and a company with whom we are proud to be affiliated. Should you choose to use that insurance company, please understand that their insurance policy, and not our Terms and Conditions, govern your travel insurance protection.

HOTELS - What is the minimum legal age for hotel check-in?
Certain hotels have age restrictions, so please check directly with the hotel to ensure that you will not have a problem during check-in. Should you have any concerns regarding the hotel's minimum age check-in policy, please do not hesitate to contact them.
HOTELS - How many rooms can I purchase at once?
The maximum number of rooms you can search for on our service provider's website is set at 8 rooms currently. Should your group need more rooms than that, please send us a group booking request HERE and a company representative will reach out to you.
HOTELS - What if I have to check-out from the hotel earlier?
Every hotel has its policy when it comes to early check-outs. Please inquire about it with the hotel of your choice.
HOTELS - Is there a loyalty program?
Currently, we do NOT offer a loyalty program; we strictly focus on - what we consider - the most important part of a hotel booking experience: THE PRICE!. Having said that, we DO offer a cash-back program if you book directly with hotels. Please find the relevant information in this FAQ under "I WOULD LIKE TO BOOK WITH MY HOTELS DIRECTLY. WHAT CAN YOU DO FOR ME?" OR on our BOOK DIRECT page.
HOTELS - I called up my hotel and they can’t find my reservation. What’s going on?
Every case has a reason. To request information regarding your hotel reservation, kindly contact the service provider at +1-800-293-2602 OR +1-800-327-1200 OR +1-214-960-2646 and they will do their best to assist you.
FLIGHTS - I have a question about my flight-related reservation that I made here. How can I contact you?
Please note that Low-Tels.com merely acts as an affiliate and does NOT store any details of the transactions and bookings you make. The reservations are charged and confirmed by our third-party supplier who is Kiwi.com Inc. with a location in Delaware but headquartered in the Czech Republic and founded in 2012. Kindly contact them as they are the ones who can assist you with your reservations or payments.
FLIGHTS - What makes this flight booking platform so special, why should I book with this company?
At the time of writing (2020-April), our third-party offers something very unique in today's flight booking world. Please familiarize yourself with the Kiwi.com guarantee, which automatically applies to almost all flights booked on their platform: If you experience a flight delay, cancellation or a schedule change; Kiwi will offer you either an alternative flight to your destination OR refund the cost of your unused ticket! The decision is yours when there are less than 48 hours until departure, otherwise, they choose. WHAT ELSE IS INCLUDED? They also provide you with transportation to another airport to cover all passengers on the booking, Overnight accommodation if the delay is more than 8 hours overnight, Food and Drink if the delay is more than 4 hours. For full details on the Terms and Conditions, kindly visit the following page: Kiwi.com Terms and Conditions
ACTIVITIES - What if I have any issues with the activities I booked?
Please note that Low-Tels.com merely acts as an affiliate and does NOT store any details of the transactions and bookings you make. The reservations are charged and confirmed by our third-party supplier who is GetYourGuide Deutschland GmbH, headquartered in Berlin, Germany and founded in 2009. Kindly contact them as they are the ones who can assist you with your reservations or payments.
 Important Notice: Please note that Low-Tels.com does NOT service any bookings other than its own hotel cash-back program. Any questions or concerns should be directed to the company that appears on your reservations confirmation.
Thank you for your understanding and wishing you great savings.